Privacy Policy Statement
You should feel secure in knowing that “GO” does not sell or share personal information with marketers outside of “GO” for purposes of offering their own products or services.
Collecting Information About You
When you visit our website, we collect information in order to service your accounts, save you time and better respond to your needs. We use "cookie" technology to collect site statistical information and improve your customer experience. Cookies set by “GO” do not capture any personally identifiable information, such as your individual e-mail address.
We automatically collect some statistical data as you browse this website. For example, we automatically collect your "IP address" used to connect your computer to the Internet, browser type and version, operating system and platform, average time spent on our site, pages viewed, information searched for, access times, "clickstream data," and other relevant information about your online experience.
You may browse our Website anonymously by choosing not to provide us with any "personally identifiable information (PII)," such as your name or e-mail address, or choosing not to register during your visits to our sites. When you browse this way, we will not link your online activity with the accounts you may have with us.
“GO” may use "Web beacons" to present offers on www.go.com.sa , other sites on which “GO” advertises, or in our e-mails. This enables us to enhance e-mail offers and track website usage. We sometimes use "vendors" and "business partners" to manage web beacons and the data they collect; however, Web beacons do not capture your individual e-mail address or any other personal information that you enter on the “GO” web site.
Web beacons are sometimes used on www.go.com.sa web pages where transactions take place. In addition, e-mail offers that we send may contain web beacons to help us record response rates and to assist us in measuring the offer’s effectiveness. No personally identifiable information such as name, address, telephone number, credit card number, or e-mail address is ever collected or passed via the use of web beacons.
Personal
Data of Users to be Processed
The main types of personal data that
we collect from you and use include the following:
- Data required when registering for our services (such
as name, email address, address, phone number, date of birth, and
nationality).
- Data required for your use of our services, websites,
or mobile applications (such as cookies and usage data).
- Data required for bill payments or when purchasing
goods (such as payment data and credit card information).
- Data shared during communication with you (such as
customer support requests and your feedback).
- Device data for product recommendations and resolving
technical complaints (such as device identifier).
- Data required to improve operational services and
resolve network-related complaints (such as customer location data).
Please note that providing personal
data is a prerequisite for contracting. Therefore, failure to complete the
collection of personal data as required by “GO” will affect the provision of
the requested services and may also result in termination of the requested
services.
Use
of Your Personal Information
“GO” does not sell or trade customer
information with other parties that wish to market their products and services
and sell them to you. You are not required to take any action to obtain this
feature.
“GO” does not use your personal information except to execute your requests, respond to them, complete the processes you request, and provide the products and services that you subscribe to or request, and to notify you of promotional offers, updates, or special offers that we believe may be of interest to you.
Use
of Email
We may use your email address for
the following types of emails:
- Updates and valuable offers from time to time. We may
send you email reports about the latest updates on our products and
services and valuable offers from business partners sent on their behalf.
- Periodic newsletters related to “GO” products or
services that you subscribe to.
You may choose to receive other
types of emails such as newsletters, alerts, or notifications.
Please note that even if you opt out of marketing emails, we will continue to send service-related electronic notifications related to your account(s), including emails that provide account information, respond to your inquiries, facilitate or confirm a transaction, or fulfill a legal or regulatory requirement related to information disclosure.
Data
Protection and Disclosure
We take the protection of your data
seriously and implement appropriate administrative and technical measures,
controls, and procedures to protect and maintain your data — including internal
and external audits, training employees and contractors on data protection and
privacy, and reporting to our steering committees for audit and data management
and regulatory authorities — to protect your data from any unauthorized
disclosure or processing.
“GO” always maintains the
confidentiality of all personal data collected. Such data may not be disclosed
or shared except in compliance with the law or upon request under a legal
basis.
“GO” will not disclose your personal
data without your consent except:
When the requesting entity is a
public authority, in which case the data will be shared in accordance with the
controls and procedures stipulated in the Personal Data Protection Law
applicable in the Kingdom of Saudi Arabia, under the following circumstances:
- For security purposes
- To enforce another law
- To meet judicial requirements
- To protect public health or safety
- To protect the life or health of an individual
“GO” uses other companies to display
advertisements bearing our logo on other websites and to monitor and report
activities conducted on this website and other websites. This allows us to
identify advertisements and websites that attract users to our websites. If a
cookie exists on your computer, it is either placed by us, by our advertising
management partners, or by another advertiser working with our partners. These
companies do not collect personally identifiable information in this way, and
we do not provide them with any such information.
Data
Retention Period
Your personal data is retained only
for the period necessary to achieve the purposes for which it was collected and
to fulfill legal, regulatory, accounting, or reporting obligations.
Once the retention period expires,
we will securely destroy your personal data in accordance with applicable laws
and regulations, unless there are legal justifications for retaining the data
as stipulated by the Personal Data Protection Law.
Users’
Rights Regarding Personal Data
- Personal data of users shall not be processed without
their explicit consent, and users may withdraw their consent at any time,
except as required by applicable laws, regulations, and instructions.
- Users have the right to view the personal data privacy
policy before processing their personal data.
- Users have the right to access their personal data at
any time and correct it if it is inaccurate or incorrect.
- Users have the right to obtain a copy of their personal
data in electronic format, as determined by the authority.
- Users have the right to request the deletion of their
personal data permanently after the end of the service.
- Users have the right to withdraw their consent for data
processing.
- Users can contact the Personal Data Protection Officer
via email at DPO@go.com.sa to specify the rights they wish to exercise.
The request will then be reviewed and processed in accordance with
applicable laws, regulations, and the company’s internal procedures.
- In case of any questions, comments, or complaints, you
can contact us via the customer service center at 17777.
Ads That Link to Our Site
“GO” hires other companies to place our banner ads on other websites and to perform tracking and reporting activities on this site and other websites. This enables us to learn which advertisements and websites bring users to our websites. A unique "cookie," if it exists on your computer, is placed there either by us, an ad management partner, or by another advertiser who works with our ad management partners. However, these companies do not collect personally identifiable information in this manner and we do not give any personally identifiable information to them.
Securing Your Information
We take reasonable precautions to keep all information obtained from our online visitors secure against unauthorized access and use and we periodically review our security measures. When you voluntarily provide us with information while registering, such as your name, address phone number, or National ID, IQAMA ID, your information is encrypted and transferred over a secure connection, available on browsers such as Mozilla Firefox or Microsoft Internet Explorer. The padlock icon found in most browsers will appear locked and the first characters of the website address will change from "http" to "https" if you are accessing a secure server.
Do not use e-mail to send us any personally identifiable information, since it would be unencrypted and can be read by anyone who receives or intercepts it. You may, however, safely contact us online by using our Secure Web Portal. Once your information reaches us, we store it behind a secure firewall that blocks access to the information from outside of our network. Only “GO” authorized individuals are allowed to access the information.
At “GO”, security is about protecting our employees, other team members, customers, and business and information resources. “GO” uses appropriate security controls and processes to provide this protection. Everyone working on the “GO” team is responsible for taking the actions required to ensure this and compliance with laws and regulations.
Email Fraud and phishing
Phishing e-mails often appear to come from legitimate financial institutions, insurance companies or retailers. Techniques such as a false "from" address, the use of seemingly authentic logos from financial institutions, or Web links and graphics may be used to mislead consumers into believing that they are dealing with a legitimate request for personal information. These fraudulent e-mails often create a false sense of urgency intended to provoke the recipient to take immediate action; for example, phishing e-mails frequently instruct recipients to "validate" or "update" account information or face cancellation.
In addition, it is important to know that “GO” never sends e-mails requesting customers to reply in the body of an e-mail with personal information, such as password, social security number, account numbers, mother’s maiden name, etc
How to Protect Your Personal Information
Fraudsters often create a sense of urgency to provoke you to take action immediately. There is no need to respond instantly to an e-mail request. First, consider carefully whether the business in question would have sent you the request. If you are in doubt as to whether or not an e-mail is legitimate, do not respond to it. If the questionable e-mail offers a link asking you to provide personal information on a web page, do not click on the link, even if it looks genuine. In any cases of uncertainty, a safe alternative is to contact the company in question directly through familiar communications channels, such as the phone number provided on a billing statement or credit card. You can also log into the secure message center of the company’s website.
In all likelihood, phishing will continue to evolve into the use of more sophisticated tactics. For this reason, it is important to always think twice before you provide any personal information.
Secure Usage Policy
The user agrees not to use, encourage, promote, facilitate, or guide others to use the services in the following ways:
Violating any laws, regulations, governmental orders, legal documents, or published policies issued by the organization.
Accessing systems or services without authorization, including but not limited to breaches, hacking, vulnerability scanning, or penetration testing.
Disrupting, circumventing, or interfering with any aspect of the website or its security procedures, including but not limited to the security or authentication measures used on the site.
Stealing resources, including unauthorized acquisition of sensitive information or other resources.
GLOSSARY OF TERMS
Business Partner - Business partners include merchants with whom we conduct transactions on your behalf, co-marketers, and providers of loyalty campaigns.
Clickstream Data - Information that users generate as they move from page to page and click on items within a website, usually stored in log files. Website designers can use clickstream data to improve users’ experiences with a site.
Cookie - A "cookie" is a small piece of information that a website transfers to the hard drive of a visitor’s computer for record-keeping purposes. They provide visitors a personalized experience on our site by enabling us to determine unique preferences and trends based on visits to our website and to other websites. However, none of this information is associated with you as an individual and is measured only in aggregate.
IP Address - An IP address is a number that is assigned to your computer automatically and required for using the Internet.
Personally Identifiable Information (PII) - PII is individually identifiable data about a consumer collected online from you and maintained by us, including name, address, e-mail address, telephone number, any other identifier that permits the physical or online contacting of an individual, and information concerning a user collected from the user in combination with another identifier..
Vendor - A third-party vendor is an entity that performs business operations on behalf of “GO”, such as: statement printing, mailing services, data processing, customer servicing, or collections.
Web Beacons - Web beacons, also known as "clear GIFs" (a common format for image files), are invisible files located on web pages that you visit. They are often used in combination with a "cookie" to track navigation of a site. If you visit a page on www.go.com.sa that contains a Web beacon, it communicates with your computer to determine, among other things, whether you have been to that page before or viewed a particular advertisement.
